The shipping charges paid does not cover any custom duties fees or tax/vat imposed by your country.Wholesale and special orders are not returnable unless they are damaged, defective, or incorrectly shipped.You can expect your refund in the form of a credit to the original payment method within 7 to 14 business days of our receipt of your return.Returns from Canada or overseas: Please contact Noorart by email ( or call us at 1-88 (toll-free) or 97 before shipping for full instructions.We do not accept packages marked return to sender. We will not accept any product(s) not purchased directly from Noorart, and such product(s) will be discarded.All returned goods needing new packaging and missing parts are subject up to a 50% restocking charge.As long as the product was not damaged or defective, the following items will not be accepted for returns once the original packaging is opened: software, electronics, CDs, DVDs, audiotapes, VHS tapes, and bundles with books and CDs or books and DVDs.Damaged products (not due to our fault) may receive partial or no credit.No item(s) will be accepted for return after 30 days from the customer's receipt of products.Items that do not satisfy the conditions above cannot be accepted for refund.Books, flash cards, posters and other products must be unmarked, unwritten on, unbent, and in new condition.DVDs, CDs, electronics, VHS tapes, audiotapes, or games and puzzles must be unopened and in their original, sealed (plastic-wrapped) boxes.Important: To qualify for the above options:.Alternatively, we can also provide you with store credit for future purchases.We cannot refund the cost of shipping and handling. We can offer a full refund of the cost of item(s).IF YOU ARE DISSATISFIED WITH YOUR PURCHASE: Please keep the package as is, and call us immediately for further assistance.Ģ.If the returned item is in working/new condition then Noorart will deduct the shipping label cost sent to you from the cost of the item as long all below conditions are fulfilled. Noorart will send you a prepaid FedEx/UPS label to ship the faulty package back to us. You will not incur any additional fees for shipping and handling. We will gladly replace your item(s) with the same item(s) originally ordered.IF YOU HAVE RECEIVED DAMAGED, DEFECTIVE, OR INCORRECTLY SHIPPED MERCHANDISE (OUR FAULT): * Noorart has the right to upgrade the chosen shipping service to a better one whenever there is a necessity unless the customer put in the note box not to do any change on the chosen shipping service.Īt Noorart, complete satisfaction is our goal! IF OUR MERCHANDISE DOES NOT MEET YOUR EXPECTATIONS, WE OFFER THE FOLLOWING RETURN OPTIONS: 1. ![]() We apologize for the inconvenience and wish you happy holidays! * During the holidays, please be aware that the shipping might be delayed. * Noorart will not be responsible for delivery delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strikes. (FedEx and USPS International services are NOT expedited services. * Orders with expedited shipping services (FedEx Standard Overnight, FedEx Priority Overnight, FedEx 2Day and USPS Express) are processed and shipped in the same day if we get them before 12 noon central time. (Confirmed orders are those that are ready to ship and do not have any unresolved issues such as payment issues, incorrect shipping address or unavailable items.) * Most confirmed retail orders are processed within 1-2 business days. However, be sure that we are always working hard to fulfill your order as quickly as possible. If you need more help with sending our greeting cards online, check out our FAQs.To learn more about our Shipping Methods and estimated delivery dates Click here!ĭue to the impact of COVID-19 and the delay in some of our shipments, it may take longer than usual to fulfill some of the orders. You can also check your Card History page which shows when your card was sent and whether it has been viewed. Of course – Jacquie Lawson cards are well known to be the classiest cards on the web! HOW LONG DOES IT TAKE, AND HOW WILL I KNOW IF THEY RECEIVED IT?Īll our online greeting cards are sent immediately, and should arrive within minutes – or if you prefer you can choose a date for them to be sent. WILL MY FRIENDS LIKE RECEIVING GREETING CARDS ONLINE? ![]() If you want to write a long letter, consider using our note cards which are designed especially for that. Most of our online greeting cards have plenty of space for your message, with scroll buttons in case your message fills the available space. UNSURE WHICH ONLINE GREETING CARD TO SEND?ĭon’t worry – send more than one! Unlike paper cards there’s no extra charge no matter how many online greeting cards you send! HOW MUCH CAN I WRITE? For our full collection of online greeting cards, please peruse the categories and occasions above.
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